Reddit · r/SaaS· arslannasir128·· 2026-10-10AI 评分30
生产环境客服 Agent 置信度下限该设多少？运营者分享调参经验
The bot answered past its confidence and the customer could not tell it was guessing. Where did you set the floor?
AI 导读
Reddit r/SaaS 上有运营者提问：生产环境的客服 Agent 置信度低于下限时应转人工而非作答，各团队设定的阈值差异很大，想知道大家把这条线画在哪里、调整后发生了什么。原帖提到曾出现机器人超出置信度作答、客户无法分辨其在猜测的情况。
来源：Reddit · r/SaaS · reddit.com