Reddit · r/SaaS· arslannasir128·· 2026-10-10AI 评分36
r/SaaS 讨论最低档套餐工单最多该不该设客服上限
Lowest tier opens the most tickets. Did you cap their support, or let the meter eat it?
AI 导读
r/SaaS 帖子指出付费最低的账户开出的工单最多，而每单消耗的客服工时相同，形成倒挂。作者向已遇到该问题的运营者征集真正见效的解法，列出按套餐档位设客服上限、把低档改为自助服务、或把客服成本计回套餐三种选项。
来源：Reddit · r/SaaS · reddit.com